SHIPPING & DELIVERY
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Do you ship internationally?
No. Rena23G ships exclusively within the United States. We do not accept or process international orders at this time.
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How much does shipping cost?
Shipping is completely free on all domestic orders, with no minimum purchase requirement.
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What is your order processing time?
Orders are verified, prepared, and dispatched within 1 to 3 business days (Monday–Friday).
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What is the standard delivery timeframe?
Once dispatched, domestic shipping takes approximately 5 to 8 business days to arrive at your door.
RETURNS & REFUNDS
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What is your return policy window?
We offer a 30-calendar-day return window starting from the day your package is delivered.
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Are return shipping labels provided?
Yes. We cover all return shipping costs by providing a prepaid return label via email upon request approval.
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Are there any restocking or hidden fees?
No. We never charge restocking fees, handling fees, or administrative penalties on returns.
CUSTOMER SUPPORT
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How do I contact customer support?
You can reach us by email at support@rena23g.com (or dlucass410@gmail.com) or by phone at 786-531-2101. We respond to all inquiries within 24 business hours.