Refund policy

At Rena23G, customer satisfaction is integral to our boutique experience. If your purchase does not meet your expectations, we offer a simple, secure return framework fully compliant with Google Merchant Center standards.

Return Window

You have exactly 30 calendar days from the date your package is delivered to request a return authorization. Requests submitted after this 30-day window cannot be accepted.

Return Eligibility Requirements

To qualify for a full refund, items must be returned in their original condition: unworn, unwashed, unaltered, undamaged, and complete with all original tags and packaging. Items showing clear signs of wear, laundering, perfume scents, or damage will be rejected.

Free Return Shipping & Zero Hidden Fees

Rena23G covers all return shipping fees for domestic orders. We will issue a prepaid return shipping label via email upon approval of your request. Furthermore, we do not charge restocking fees, handling fees, or administrative penalties on returned merchandise.

No Restricted / Final Sale Items

Every product listed on our website is fully eligible for return within the standard 30-day window under identical guidelines. We do not enforce "final sale" or non-refundable tags on any portion of our catalog.

Refund Processing

Once your returned item is received and inspected at our Florida facility, we will send an email confirmation regarding your approval status. Approved refunds are credited directly back to your original method of payment within 5 to 7 business days.